Policies

Hi!! I am so glad you are here! There are a few shop policies that you should be aware of before ordering through Sweet Chickadee Designs.  

What does Sweet Chickadee Designs customize and sell?

  • Customized clothing mostly
  • I can also create:
    • Tumblers (epoxy, etched into powder coat, pressed on designs, and UV sticker application), Keychains, Door Mats, Car Decals, Vinyl Decals (both sticker and heat press), and more. Just reach out and ask, most of my business is done through word of mouth and simply asking what I can create for you! 

No Rush Orders:

  • Every item is made carefully by hand.  Please understand that just as an example, one epoxy tumbler can take anywhere from 1-2 weeks to create sometimes even more and clothing items can take time, especially if I need to source an item I don't currently have in stock.  While I strive to work quickly, I also want to create the best products possible, so I cannot rush any order, especially if many custom orders are in production. 

All custom orders require 100% payment upfront, no exceptions:

  • Please reach out through email to begin discussing your custom design.  Design, price, and estimated turn around time will be determined before payment.

Sorry, No cancellations on custom orders:

  • Once your order has been paid for I immediately begin production and cancellation is near impossible.  Please contact me with any concerns at leah.sweetchickadeedesigns@gmail.com 

Returns & Exchanges:

  • I gladly accept returns & exchanges on non-customized items
  • Contact me within 7 days of delivery
  • Ship item(s) back within 14 days of delivery
  • Customer is responsible for return shipping costs, if item(s) are not returned in original condition, the buyer is responsible for any loss in value. 

What cannot be returned or exchanged:

  • Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
    • Any custom or personalized order

 

In the case you reached out to me to create an epoxy tumbler or pen, here is some information on these items. If you do not like the idea of epoxy, that is absolutely okay! I might be able to create something etched into a powder coated tumbler or press a design on a tumbler as well! Reach out and ask, I will let you know if I can create something for you!!

What is an Epoxy Tumbler and Epoxy Pen?

  • Each tumbler (and pen) is carefully prepared by sanding, then layered with glitter, paint, powered micas, and/or special materials depending on the design. Then they are sealed with layers of epoxy resin and left to harden. The hardening time for each layer can vary, but is generally 12-24 hours and each tumbler requires typically 3-4 thin layers of epoxy (sometimes more) to achieve that smooth beautiful finish. So even a simple design properly prepared from start to finish is about a 1-2 week long process.  When many orders are being placed, the turn around time on completing these designs can build up quick.  This does not mean I will spend less time making your specific order, it just means that I prefer quality work and in order to provide quality it may take a few weeks if many orders are being requested. I will specify turn around time BEFORE asking for any payment from a customer and I will begin work on the tumbler only once FULL PAYMENT is made. 

CARE INFORMATION: